1. Definitions
- Customer: the individual or entity that has ordered and paid for the repair.
- Contractor: Garage Door Service WA.
- Covered Item: the specific parts and labor listed on the repair invoice.
- Warranty Period: the time during which warranty claims are accepted, as defined in Section 3.
2. Scope of Warranty
This warranty applies to repairs on existing residential garage doors performed by the Contractor. It covers defects in workmanship and replacement parts furnished by the Contractor as part of the repair.
3. Warranty Obligations
During the warranty period, the Contractor will, at its discretion, repair or replace defective workmanship or covered replacement parts at no additional charge for the covered item. All repairs or replacements will be performed using reasonable industry standards to restore safe and proper functionality. A standard service charge may apply for site visits or diagnostics.
4. Warranty Period
- Labor (workmanship): 90 days from the repair completion date.
- Replacement parts: 6 months from the repair completion date, unless otherwise specified by the manufacturer.
5. Non-Transferability
This warranty is provided only to the original Customer, is not transferable, and terminates if the original Customer sells or no longer owns the repaired door or system.
6. Proper Use & Maintenance (Warranty Conditions)
Warranty coverage requires proper use, reasonable care, and compliance with safety and maintenance instructions provided by the Contractor, including but not limited to:
- Keeping photo-eyes clean and properly aligned
- Not operating a damaged or malfunctioning door
- Not disabling or bypassing safety features
Any misuse, neglect, unsafe operation, unauthorized repairs, or failure to follow instructions may void the warranty.
7. Exclusions & Limitations
This warranty does not cover:
- Any repairs, alterations, or adjustments made by third parties or the Customer after our service
- Consequential or incidental damages (such as loss of use, property damage, or personal injury)
- Damage caused by misuse, abuse, neglect, accidents, or extreme weather
- Damage caused by natural or uncontrollable events (“Acts of God”), including but not limited to floods, earthquakes, storms, lightning, or high winds
- Issues related to misaligned, disconnected, or displaced cables that were not addressed during the original service
8. Limitation of Liability
In no event shall the Contractor’s total liability exceed the amount paid by the Customer for the specific repair that gave rise to the claim. Verbal statements by representatives do not alter or expand these written terms.
9. Payment Terms
- If the scheduled repair is not performed the same day, a 30% deposit is required to secure scheduling. The remaining 70% is due immediately upon completion.
- If the repair is performed the same day, full payment is due upon completion.
- Warranty coverage is valid only if full payment has been received in accordance with these terms.
10. Claims Procedure
To request warranty service, the Customer must present this invoice and contact the Contractor using the contact information on the invoice within the applicable warranty period. The Contractor will respond to all valid warranty claims within seven (7) business days of receiving the request.
11. Governing Law & Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of the State of Washington. Any disputes arising from or related to this agreement shall be resolved exclusively in the courts located in the county where the Contractor’s principal office is based.
12. Right to Refuse Service
The Contractor reserves the right to refuse or discontinue service if unsafe, abusive, or uncooperative conditions are present at the service location, or if work performed by third parties has compromised the integrity or safety of the garage door system.
13. Entire Agreement
These Terms & Conditions constitute the entire agreement between the Customer and the Contractor and supersede all prior or contemporaneous communications, whether oral or written, regarding the subject matter of this warranty and service.
14. Customer Acknowledgment
By paying invoice, the Customer acknowledges and agrees to these terms, including the non-transferability of the warranty, the requirement for proper use and maintenance, the limitation of liability, and the requirement for full payment for warranty coverage to apply.
